Receptionist and Case Processing Assistant Jobs in Canada – Visa Sponsorship Available for Foreign Applicants

IMC Immigration Services Inc. operates as a distinguished immigration consultancy based in Surrey, British Columbia. Our agency is recognized for offering an extensive range of professional services covering areas such as work permit applications, LMIA support, citizenship processes, provincial nominations, the Express Entry system and both temporary and permanent residency pathways. Our committed professionals are driven to deliver top-tier support to clients as they navigate the complexities of immigration procedures.

We are actively searching for a dedicated and detail-driven individual to become part of our growing team in a dual-function capacity as a Receptionist and Case Processing Assistant. This hybrid position plays a crucial role in our day-to-day operations, acting as both the front-line contact for incoming clients and an administrative supporter for processing immigration cases.

This opportunity combines customer service and backend support. While front desk responsibilities will be the primary focus, the successful candidate will also provide assistance with documentation and case management when reception duties are minimal. Adaptability, initiative and strong interpersonal skills are essential for thriving in this dynamic environment.

Employment Details

Position Type: Full-Time
Hourly Wage: $19.00
Weekly Hours: Between 32 and 40 hours

Workplace Address: Unit 210, 12899 76 Avenue, Surrey, BC
Work Arrangement: On-site role

Core Responsibilities

As the Receptionist and Case Processing Assistant, your daily tasks will span two primary focus areas-reception/front desk and immigration case assistance. You will be required to:

Reception and Front-Desk Duties

Serve as the first point of contact for clients arriving at or contacting the office-ensuring they are welcomed with courtesy and respect.

Manage incoming and outgoing phone calls and emails, providing timely responses or appropriate redirection.
Coordinate appointment bookings, maintain appointment logs and manage the scheduling system.
Ensure the reception area remains organized, professional and client-ready at all times.

Handle walk-in inquiries and provide basic information about services offered.

Administrative and Case Support Duties

When reception responsibilities are lighter, you will shift focus to supporting the administrative and legal teams. These tasks include:

Assisting case officers in gathering client documents and relevant immigration information.

Reviewing collected documentation to ensure completeness and accuracy.
Helping prepare immigration application packages under supervision.
Maintaining and updating physical and digital case files with new client data.

Following up with clients via phone or email to request missing paperwork or additional information.
Logging detailed case notes, file numbers and progress updates for internal reference.
Ensuring all client files are treated with confidentiality and comply with data protection guidelines.

This hybrid role is essential to our operational flow, as it ensures that both clients and internal teams receive the support necessary to operate effectively.

Candidate Profile: Who We’re Looking For

We are in search of an individual who thrives in both a structured and dynamic environment. The ideal candidate will display strong communication and administrative skills, excellent attention to detail and a passion for providing quality service.

Required Skills and Attributes

Clear and professional verbal and written communication skills.
Proven organizational skills with the ability to multitask efficiently.
Familiarity with standard office software, particularly Microsoft Word, Excel and Outlook.

Fast and accurate data entry skills.
Professional telephone and interpersonal manners.

Preferred Qualifications (Assets)

Prior experience in an immigration consulting office or law firm.
Understanding of common immigration document requirements.

Previous client service experience in a professional setting.

Please note that while previous immigration experience is preferred, we also encourage applications from candidates with strong administrative skills who are willing to learn and grow within the role.

Why You Should Consider Joining IMC

Working at IMC Immigration Services means becoming part of a compassionate and professional team focused on helping individuals and families realize their dreams of living and working in Canada. The dual-role nature of this position provides exposure to both client-facing duties and back-office case handling, making it an excellent opportunity for someone looking to broaden their administrative and immigration industry skills in a fast-paced, service-driven setting.

How to Apply

Interested applicants should prepare a detailed resume and cover letter outlining their relevant experience, why they are interested in the role and what makes them an ideal fit for IMC Immigration Services.

Application Instructions:

Email your documents directly or upload through our online application system.
Be sure to include “Receptionist and Case Processing Assistant Application” in your subject line or email heading.
Applications must be received on or before May 30, 2025 to be considered.

Due to the volume of applications, only candidates selected for interviews will be contacted.

APPLY NOW

IMC Immigration Services Inc. embraces diversity and is committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.

Frequently Asked Questions

What qualifications are needed for this job?

While a formal degree is not required, strong communication skills organizational abilities and proficiency in Microsoft Office tools are essential. Experience in an immigration firm or legal setting is considered a strong asset.

What are the working hours and pay for this position?

The role offers a full-time schedule of 32 to 40 hours per week, with a competitive hourly wage of $19.00 CAD. Hours may vary based on client needs and workload.

Is this an in-office or remote job?

This is an on-site role. The successful candidate will work from the IMC Immigration Services Inc. office located at Unit 210, 12899 76 Avenue, Surrey, BC.

What career growth opportunities are available in this role?

This entry-level position offers great exposure to the immigration field. With strong performance and dedication, the role can lead to more specialized casework, senior administrative positions or even case consulting roles within the firm.

How important is previous immigration experience for this position?

While it is preferred, it’s not mandatory. IMC welcomes applicants who are detail-oriented, quick learners and interested in growing within the immigration services field-even if they haven’t worked in it before.

Is training provided for the case processing tasks?

Yes, IMC offers on-the-job training to familiarize new hires with immigration procedures, file systems and documentation protocols. You’ll receive direct guidance from experienced staff to help you succeed in both reception and back-office tasks.

How do I apply and what should I include in my application?

To apply, submit a resume and a personalized cover letter highlighting your interest in immigration, relevant skills and administrative experience. Include the job title in your subject line and send your application before May 30, 2025. Only shortlisted candidates will be contacted.